Aviso legal

1. Who operates this website (Art. 10 LSSI-CE)

In compliance with the duty of information in Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), the owner of this website is identified as follows:

• Company name: PRIVA SPA, S.L. (sociedad unipersonal), trading as "Spafindo" (the "Company", "we", "us").
• Tax identification number (NIF): B93940922.
• Registered office: Cl. Inglaterra – Faro Calaburra, 71, 29649 Mijas (Málaga), Spain.
• Email: info@spafindo.com — our channel for direct and effective communication under Article 10.1.a LSSI. We do not run a telephone helpline; written enquiries are answered on business days.
• Commercial Registry: Registro Mercantil de Málaga. Tomo, Folio and Hoja pending — the company was incorporated on 5 August 2026 and the entry is being processed; the registration details will be published here as soon as they are issued.
• Incorporation: by public deed granted before the Notary of Fuengirola, Mr Fernando Jesús Granado Vera, on 5 August 2026 (protocol no. 4,971).
• Activity: operation of an online platform for reserving private spa and sauna suites by the hour in Spain (CNAE 7990 — reservation services and related activities).
• Languages of the Platform and of the contract: English and Spanish.
• Authorisation regime and codes of conduct: the activity is not subject to prior administrative authorisation, and the Company is not currently adhered to any code of conduct within the meaning of Article 10.2 LSSI.

2. What Spafindo is, and who you contract with

Spafindo is an online marketplace for entire private spa and sauna suites, hired by the hour. Two different businesses are involved in every booking, and it matters which one does what:

• PRIVA SPA, S.L. (Spafindo) operates the Platform and sells you the booking. We take the payment in our own name as merchant of record, issue the confirmation, hold the cancellation policy and handle refunds and support. Your booking contract for the reserved session is with us.
• The venue — an independent professional business (empresario) — supplies the session itself at its own premises: the suite, its facilities, hygiene, safety, licences and your welcome on the day.

We are not the operator of the facilities and we do not employ the venue's staff. What each side answers for, and what you can require from whom if something goes wrong, is set out in section 9 of the Terms & Conditions.

3. How a booking is concluded electronically (Arts. 27 and 28 LSSI)

• Steps to follow. You choose a suite, a date, a session length and any extras; you enter your details and, if you have one, a gift voucher code; you see the full price including VAT before paying; you complete the payment on the secure page of our payment provider; the reservation is then confirmed.
• Correcting mistakes. Every field can be changed while you are on the booking page, and the summary shows the complete order before you pay. If you spot a mistake after paying, write to info@spafindo.com and we will correct it or cancel the booking with a refund where the error is ours.
• Confirmation and durable medium. We confirm receipt of your booking by email to the address you give us, without undue delay and in any event within 24 hours, with the booking details, the price paid, the venue's exact address and the cancellation policy. That email is your copy of the contract on a durable medium; we also file the booking record and you can consult it at any time in My bookings.
• General terms. The conditions that apply to the contract are the Terms & Conditions published on this website. They are permanently accessible before you book and can be printed or saved.
• Language. The contract may be concluded in English or in Spanish, at your choice; the language you are browsing in is the language of your confirmation.

4. Third-party content, and how to report it (Art. 16 LSSI)

Listing text, photographs, prices and opening hours are supplied by each venue, and reviews are written by guests. We check a listing before it is published and we are responsible for the content we write ourselves, but we do not have a general obligation to monitor third-party content, and under Article 16 LSSI we are not liable for third-party content whose unlawfulness we do not actually know of.

If you believe something published here is unlawful, inaccurate or infringes your rights, write to info@spafindo.com with the address of the page and the reason. This address is also our point of contact for recipients of the service and for authorities. We look into every notice, act diligently to remove or disable access to content we find unlawful, and tell you what we decided.

5. Use of the Platform and intellectual property

The Platform, its texts, design, graphics, software and brand are owned by PRIVA SPA, S.L. or used under licence; venue photographs are published under a licence granted by each venue. You may use the Platform to search for and book sessions for your own purposes. You may not copy, resell or systematically extract its content (including scraping the listings), use it to send unsolicited commercial communications, interfere with its security or impersonate anyone. We may restrict or close an account that does so.

6. Complaint forms (hojas de reclamaciones) and disputes

Talk to us first. Write to info@spafindo.com with your booking reference. We acknowledge every complaint and aim to resolve it within one month.

Official complaint forms. As a company established in Andalusia we keep official complaint forms (hojas de quejas y reclamaciones, Decree 72/2008 of the Junta de Andalucía) at your disposal. Ask for one at info@spafindo.com and we will send it to you electronically, free of charge, with instructions. You can hand it in at any municipal consumer office (OMIC) or at the consumer authorities of the Junta de Andalucía or of the region where you live.

Out-of-court resolution. You may apply to the Spanish consumer arbitration system (Sistema Arbitral de Consumo, Juntas Arbitrales de Consumo) or to your local OMIC. The Company has not signed a public offer of adherence to consumer arbitration, so it will decide on each request; nothing prevents you from filing one, and it costs you nothing. The European Commission's online dispute resolution (ODR) platform closed on 20 July 2025 and can no longer be used.

7. Applicable law and courts

This notice and the use of the Platform are governed by Spanish law. Disputes with consumers are heard by the courts of the consumer's domicile, as the mandatory consumer-protection rules provide; for anyone contracting as a business, the courts of Málaga apply. If any provision of this notice is held void, the rest remains in force.

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