Terms & Conditions

1. Who we are, and who you contract with

Spafindo is the trade name of PRIVA SPA, S.L. (sociedad unipersonal), NIF B93940922, registered office Cl. Inglaterra – Faro Calaburra, 71, 29649 Mijas (Málaga), Spain, info@spafindo.com. Full identification, including our Commercial Registry details, is in the Aviso legal.

Spafindo runs an online marketplace where you can book an entire private spa & sauna suite by the hour — today on the Costa del Sol (Marbella, Mijas, Estepona, Fuengirola, Benalmádena and Málaga), with more of Spain to come. Two businesses take part in every booking:

• You contract the booking with us. Spafindo sells you the reserved session, takes the payment in its own name as merchant of record, confirms the reservation, applies the cancellation policy, issues refunds and answers your questions. We are the trader you are contracting with, and Spanish consumer law applies to that contract.
• The venue supplies the session. Each venue is an independent professional business with its own premises, staff, licences and insurance. It provides the suite, its facilities, its hygiene and safety, and your welcome on the day.

We do not operate the facilities and we do not employ the venue's staff. Section 9 sets out plainly what each of us answers for and what you can require from whom.

By confirming a booking or buying a voucher you accept these Terms together with our Privacy Policy and Cookie Policy.

2. What you are told before you book

Before you pay, and in line with Article 97 of the Spanish Consumer Act (Royal Legislative Decree 1/2007, TRLGDCU), the Platform shows you: the suite and what it includes; the session length and the number of guests allowed; the town and the venue (its exact street address is sent with your confirmation); the total price in euros including VAT; the extras you chose, each priced; the cancellation policy; and the fact that a dated session carries no 14-day right of withdrawal (section 4).

No surprises on the price. We add no booking fee, no service fee and no card surcharge — the total on the summary is what is charged. Prices are set by each venue and include Spanish VAT.

3. Making a booking

3.1 How a reservation is confirmed

Choosing a time places a short hold on that slot while you pay. The reservation exists only once the payment is authorised and we send you a confirmation email; until then the slot can still be taken by someone else. If the payment is not completed, the hold expires by itself and nothing is charged. The full electronic contracting information required by Article 27 LSSI — the steps, how to correct an input error, filing and language — is in the Aviso legal.

3.2 Payment

Payments are taken in euros through Stripe, a licensed payment institution, on its own secure page. They are subject to Strong Customer Authentication under Directive (EU) 2015/2366 (PSD2). Spafindo never sees or stores your full card number.

3.3 Your confirmation is your contract

Your confirmation email contains the booking reference, the suite, the date and time, the guests, the extras, the amount paid, the venue's exact address and the cancellation policy. It is your copy of the contract on a durable medium and doubles as your receipt; keep it. Signed-in guests also find every booking in My bookings. If you need an invoice with your tax details, ask us at info@spafindo.com.

4. Right of withdrawal

4.1 Dated sessions: the 14-day right does not apply

A booked session cannot be withdrawn from within 14 days. A spa session is a leisure service provided on a specific date and time, and Article 103.l TRLGDCU excludes exactly that from the 14-day right of withdrawal in distance contracts. This is because we reserve the whole suite for you at that hour and it stops being available to anyone else. By confirming a booking you acknowledge that you are asking for a service on a fixed date and that you will therefore have no right of withdrawal.

What you do have is the cancellation policy in section 5, which gives you a full refund up to 24 hours before the session — a right the law does not oblige us to grant.

4.2 Gift vouchers: the 14-day right does apply

A gift voucher is not tied to a date, so buying one online does carry the 14-day right of withdrawal. You may withdraw within 14 calendar days of the purchase, without giving a reason, as long as the voucher has not been redeemed — in whole or in part. Tell us in any unambiguous statement (an email to info@spafindo.com with your receipt is enough; you may also use the model withdrawal form in Annex A of the TRLGDCU). We refund the full amount using the same means of payment, at no cost to you, within 14 days of receiving your notice.

5. Cancellations, changes and no-shows

5.1 The policy

One cancellation policy applies to every suite on the Platform. No venue can make it stricter or more generous:

• More than 24 hours before the start time: cancel free of charge and receive a full refund of everything you paid.
• Within the last 24 hours, or if you do not turn up: the booking is not refundable, because the suite has been held exclusively for you and can no longer be re-let at that hour. This retention corresponds to the loss the reservation causes and never exceeds the price of the session you booked.

You cancel in My bookings, or by replying to your confirmation email. The refund goes back by the same means of payment: the card part through Stripe, normally visible on your statement within 5 to 10 business days depending on your bank, and any part paid with a gift voucher back onto that voucher code, which keeps its original expiry date.

5.2 Changing a booking

We cannot yet move a booking to another time automatically. Write to us as early as possible: more than 24 hours before the session you can cancel free of charge and book the new time; inside 24 hours we will ask the venue whether it can accommodate you, but it is not obliged to.

5.3 If we or the venue cancel

If the session cannot be delivered — the venue closes, a facility breaks down, or anything else on our side or the venue's — you always receive a full refund of everything you paid, whenever it happens, and we will help you find another suite at a similar time. This does not affect your right to claim any further loss the law allows.

5.4 Events beyond anyone's control

If a session becomes impossible because of an event neither party can control (a natural event, a power or water failure, an official order), you receive a full refund. Neither party owes the other compensation for the event itself.

6. Gift vouchers

• How they work. You choose an amount from €50, we email the voucher and its code to the recipient (or to you, to pass on) as soon as the payment clears.
• Validity: 3 years from the date of purchase. The expiry date is printed on the voucher and shown when the code is applied.
• Partial redemption. A voucher can be used across several bookings: whatever is left stays on the code. If the session costs more than the balance, the difference is paid by card at checkout. One voucher code can be applied per booking.
• Not exchangeable for cash. Except for the 14-day withdrawal right in section 4.2, a voucher cannot be redeemed for money, and an unused balance is not paid out.
• If a booking paid with a voucher is cancelled with a refund, the voucher-funded part goes back onto the same code with its original expiry date; the card-funded part goes back to the card.
• Transferable, not personal. A voucher may be given away; anyone holding the code can redeem it, so keep it safe. If you lose the code, we can resend it to the email address it was issued to.
• Lost or unused. We cannot re-issue a voucher after its expiry date. If you are close to expiry, write to us before it passes.

7. At the venue: health, safety, age and conduct

Saunas, steam rooms and hot tubs involve high temperatures. They are not recommended during pregnancy or for people with cardiovascular conditions, abnormal blood pressure or other relevant medical conditions — if in doubt, consult your doctor before booking. Do not combine heat sessions with alcohol: where a venue offers drinks such as cava, they are meant for the lounge area, never inside the sauna or hot tub. Stay hydrated and keep heat sessions to comfortable intervals.

Guests must be 18 or over, unless the venue admits minors accompanied by a responsible adult. The suite is booked for the number of guests you stated; the venue may refuse entry to more people than the suite allows, and to anyone visibly under the influence or unable to follow its safety instructions — in those cases no refund is due. Your suite is held for the exact slot you booked; if you arrive late, the session still ends at the booked time, because the next guests follow. You are responsible for damage you or your party cause beyond normal use.

8. Reviews and what you post

Only a guest with a booking at that venue whose session has already started can leave a review, and only one review per visit — so every review you read comes from someone who actually booked. We do not buy, commission or reward reviews. Reviews appear as written; we remove one only when it is unlawful, offensive, off-topic or contains someone else's personal data. By posting, you allow us to publish your review and your first name on the Platform.

9. Who is responsible for what

9.1 What Spafindo answers for

We answer for the booking service you contract with us: that the listing information we publish is accurate, that the price charged is the price shown, that your reservation is passed to the venue and confirmed, that the cancellation policy is applied as written and that refunds are made. If the session is not delivered, or the suite is materially different from what was listed, contact us — we will sort it out with the venue and, where it cannot be put right, refund you in full. You do not have to chase the venue yourself.

9.2 What the venue answers for

The venue answers for the session it supplies: the condition, cleanliness and safety of the suite and its equipment, its licences and insurance, the behaviour of its staff, and any injury or damage caused on its premises. Where the law makes the supplier of a service liable, that liability is the venue's; our support does not take it away from them and does not replace it.

9.3 Limits, and what is never limited

Neither we nor the venue answer for losses that could not reasonably be foreseen when the booking was made — for example separately booked travel or accommodation. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, for fraud, for gross negligence, or your statutory rights as a consumer under the TRLGDCU. Any term that would do so is void and the rest of these Terms stays in force.

10. Your account

You can book as a guest or with an account. Keep your password to yourself and your details accurate; tell us if you think someone else has used your account. We may suspend or close an account that breaches these Terms, that is used fraudulently or that repeatedly fails to turn up, and we will tell you why. You can close your account yourself in My bookings — see the Privacy Policy for what happens to your data.

11. The Platform, and changes to these Terms

We work to keep the Platform available but cannot promise it is uninterrupted; maintenance and faults happen, and they do not affect a booking already confirmed. We may change these Terms — to reflect the law, new features or new providers. Changes are published here with a new date and, where they affect a continuing relationship, announced at least 15 days in advance. The version you accepted when you booked governs that booking; changes never apply backwards.

11.1 Google Maps

Where Google Maps is available, it shows the area around a town, not a suite's exact address. Use of that service is subject to the Google Terms of Service and Google Maps Additional Terms of Service, incorporated here for that use. Google's handling of data is governed by its Privacy Policy; our Privacy Policy explains when the embedded maps load.

12. Marketplace transparency (Art. 97 bis TRLGDCU)

• Ranking. On the homepage, Recommended combines the average guest rating with the number of reviews; additional reviews have progressively less influence. Equal scores are ordered by the lower displayed session price. You can also sort by price or highest rating. Search results start with the lowest starting price, and a date search places suites without availability after those with availability. Filters and your chosen sort change the list. No venue can pay for a better position. Any future promoted placement will be labelled and its effect on ranking explained here.
• Who the other party is. Every venue on the Platform is a professional trader (empresario), so consumer-protection law applies to your booking. None of them are private individuals.
• Split of obligations. You contract the booking with Spafindo, and the venue supplies the session — see section 9.
• Reviews. Published reviews come only from guests with a booking at that venue (section 8).

13. Terms for partner venues (business users)

This section is the framework agreement between PRIVA SPA, S.L. and each venue listing on the Platform. It is a business-to-business contract; consumer law does not apply to it. It also serves as our terms and conditions under Regulation (EU) 2019/1150 on fairness and transparency for business users of online intermediation services (P2B).

• What we do. We build and publish your listing, bring you guests, take the prepayment in our own name, prevent double bookings, handle guest communication and pay out your share.
• What you do. You keep your prices, session lengths, availability, photographs and description accurate, hold the licences and insurance your activity requires, honour every confirmed booking and deliver the session as listed.
• Commission. 17.5% of the booking total (session plus extras) by default, plus 21% Spanish VAT on that commission. The rate that applies to your venue is shown in your dashboard; the prices you set are VAT-inclusive and you keep the rest.
• Payouts. Card payments are settled through Stripe Connect to the account you connect; the commission is deducted automatically. Bookings paid with a gift voucher are settled separately, as shown in your dashboard.
• Cancellations. The guest policy in section 5 applies platform-wide and cannot be varied per venue: more than 24 hours before, the guest is refunded in full and your share of that booking is reversed; within 24 hours the booking stands and so does your share. If you cancel a confirmed booking, the guest is refunded in full and no share is due.
• Review, changes, suspension. New listings and material edits are reviewed before they go live. We may pause or remove a listing that breaks these terms, is inaccurate, misses licences or receives serious safety complaints; we give you the reasons in writing, immediately for a safety or legal risk and otherwise before the measure takes effect, and you may reply. Termination of the whole relationship is notified at least 30 days in advance, except where the law or a repeated breach requires it sooner.
• Changes to these partner terms are notified at least 15 days in advance, and you may terminate before they take effect.
• Ranking parameters. Homepage recommendations use guest ratings and review count, with the displayed session price breaking ties. Search results use price and, when a date is selected, availability. The guest’s filters and sort selection also affect the list, as described in section 12. No paid placement exists; if it is introduced you will be told what it changes.
• Your data. Your dashboard gives you your bookings, guests' booking details, revenue, commission and payout figures, which you may export. You may end the collaboration at any time with 30 days' notice, and there is no exclusivity: you keep your own direct bookings and other channels.
• Complaints. Write to info@spafindo.com; we answer business complaints in writing. As a small enterprise we are exempt from the internal complaint-handling system and the mediator designation of Articles 11 and 12 P2B, which does not affect your right to go to court.
• Law and courts. Spanish law; the courts of Málaga are competent for disputes with business users.

The full practical guide for venues — setup, photos, pricing, payouts and a worked commission example — is the host guide.

14. Complaints, law and courts

If something goes wrong, write to info@spafindo.com with your booking reference; we acknowledge every complaint and aim to answer within one month. Official complaint forms (hojas de quejas y reclamaciones) and the out-of-court routes open to you — consumer arbitration, your local OMIC — are explained in the Aviso legal. The European ODR platform closed on 20 July 2025 and is no longer available.

These Terms are governed by Spanish law. Disputes with consumers are heard by the courts of the consumer's domicile. If a clause is found void, the rest stays in force.

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